Citizen Access Portal
Edgesoft offers a comprehensive web-based solution designed to enhance the interaction between city governments, local businesses, and citizens, facilitating a more engaged and active community life.
Product Modules
Public Records
Property Information
Offers online access to public records, enhancing transparency with searchable documents, easy download options and online record requests.
Provides comprehensive property details, contractor histories, and code compliance records, facilitating informed decisions and property exploration.
Information Resoucres
Permitting & Planning
Seamlessly integrates online permitting, plan intake, and inspection requests, improving the way permits are obtained, plans are reviewed, and inspections are scheduled.
Business Licensing
Simplifies business licensing and renewals with an intuitive online platform, making compliance and operations smoother for local businesses.
Service Request
Enhances community service responsiveness with an easy-to-use online work order system, promoting efficient issue resolution.
Online Services
Permitting and Planning
Online Permitting
Instant Permits
Empower contractors and property owners to start projects immediately, without the waiting game.
Permit Reprints On Demand
No more redundant trips to City Hall. Print issued and final permits anytime, anywhere.
Permit Application Status Check
Offer up-to-date information online to build transparency and trust.
Validation with CSLB
Automatically verify contractor credentials with the Contractors State License Board (CSLB).
Online Permit Application
Reduce the cost of permitting with fewer data entry errors, less waiting, and decreased visits to City Hall.
Online Payment for Permits
Collect payments faster and offer more convenience to residents.
Inspection Request
Online Inspection Requests
Significantly reduce inbound calls and wait times with 24/7 inspection requests online.
Viewing Upcoming Inspections
Let people plan smarter with easy access to their scheduled inspections.
Canceling Scheduled Inspections
Eliminate the hassle around cancellations so projects can adapt to evolving requirements without bureaucratic slowdowns.
Plan Intake and Review
Digital Plan Submission
No more cumbersome paper plans. Let people submit applications digitally for faster reviews and approvals.
Online Payment
Simplify your payment process with our secure online payment system.
Application Status Check
Real-time updates enhance transparency, giving applicants the insights needed to plan effectively.
Plan Download for Corrections/Resubmission
Accelerate the approval process and quickly communicate required changes, with easy access to resubmit applications.
Accelerate the construction and development process across permit applications, inspections, and plan reviews. Enhance compliance and user satisfaction with features like instant permits and online inspection scheduling.
Business Licensing
Online Application for
New Business Licenses
Make it significantly easier to start a new business with this streamlined approval process.
Online Update of
License Information
Enable businesses to update information like gross receipts, number of employees, and business area with simple, self-service access online.
Online Business License Renewal
Keep the economy thriving without interruption to business operations.
Check the Status of Business
License Application
Give business owners real-time updates on the status of their license applications.
Simplify licensing with an intuitive online platform that facilitates new applications, renewals, and business license management.
Service Request
Online Work Order Requests
Reduce calls and visits to city hall with convenient online submission capabilities.
Search Work Order
Requests by Address
Quick verification of previously reported issues for a specific address helps city staff prioritize.
Attaching Photos to Work Orders
This intuitive feature helps city staff verify reported problems and accelerate resolutions.
Work Order Status Tracking
Provide citizens and city staff with up-to-date information on the progress of work orders, enhancing transparency and accountability.
Request Work Order Updates
Streamline communication with citizens who request updates on pending work orders.
An efficient online system for submitting and managing work orders improves response times and service quality.
Public Records
Online Public Records Search
Enrich the community experience by providing on-demand access to vital information.
Document Download
People can download PDFs of public records for added convenience.
Public Record Requests Status Tracking
Search within Documents
Leverage the power of Optical Character Recognition (OCR) technology. This intuitive tool simplifies the search process and lets users locate specific information within documents.
Online Public Record Requests (PRR)
Let people easily submit a Public Record Request 24/7 from any location.
Eliminate the need for in-person visits with convenient online updates.
Build transparency and trust with your community by providing easier access to public records, advanced search capabilities, and digital downloads.
Property Information
24/7 Accessibility
Web-based, unrestricted access to essential property information at any hour, from anywhere.
Contractor Project Insights
This transparent overview of contractor work history provides insights on past engagements and performance on projects in the city.
Streamlined User Experience
Citizens can easily navigate property data with this user-friendly system.
Detailed Property Histories
Potential homebuyers gain comprehensive property histories like permits and code compliance records.