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Business Licensing

Simplifies the application and renewal of business licenses, promoting growth and compliance through an automated, user-friendly system.

Public
Works

Streamlines the management of construction and non-construction permits, service requests, and work orders to enhance public service delivery.

Hazardous Waste

Streamlines hazardous waste inspections and compliance, ensuring safety and environmental protection with efficient data management.

Permitting & Inspections

Streamlines building permits and inspections process, enhancing efficiency and reducing the need for in-person visits.

Planning

Automates city planning activities, speeding up decision-making and improving service quality through efficient information access.

Code Enforcement

Efficiently manages city code violations, improving compliance and operational efficiency with advanced tracking and notification systems.

Analytics & Reporting

Provides sophisticated reporting and analytics, enabling quick, accurate data access and fostering a culture of informed decision-making.

Image by Peter Thomas

The ePALS Platform

The ePALS Platform transforms city government operations by automating manual tasks and updating outdated systems, significantly improving service delivery and operational efficiency.

Product Modules
Additional Product Modules
Planning & Permitting Suite

Permitting & Inspection

Permit Intake and Plan Review

  • Electronic plan submissions

  • Streamline administrative tasks

  • Accelerate permit issuance process

  • Reduce in-person city hall visits

Automatic Fee Calculation
& Direct Online Payment

  • Easy transactions

  • Automated fee calculations

  • Convenient online payments for permit fees

Online Inspection Requests

  • Improve customer experience

  • Users request inspections remotely

  • Flexible scheduling

  • Track upcoming inspections

Mobile Inspections

  • Boost inspector productivity

  • Mobile access to comprehensive property details

  • Attach inspection photos

  • Eliminate redundant data entry

Automated Contractor Verification

  • Ensure accuracy and compliance

  • Automate validation of contractor credentials

  • Simplify permitting for contractors so they don't need to repeatedly submit licensing information

Enhance efficiency for building permits and inspections with intuitive software that streamlines permit applications to final inspection for the Building and Safety Department.

Planning

Automated Plan Review
and Approval

  • Elevate staff productivity

  • Reduce human error

  • Quicker plan approvals to save time and resources

Automatic Fee Calculation
& Direct Online Payment

  • ​Easier for people to acquire permits

  • Automate and error-proofs fee calculations

  • Simple and efficient online payments

Environmental Reviews

  • Ensure adherence to environmental safety standards

  • Dedicated to sustainability and community health

Seamless Integration with
Digital Plan Review System

  • Eliminate redundant tasks

  • Automate data transfer

  • Up-to-date information across systems

  • Streamline uploads and transactions

Appointment Scheduling
and Notification

  • Improve planner productivity

  • Schedule management

  • Organized planning

Automate city planning activities for quicker decision-making and high-quality customer service. This module integrates seamlessly with digital systems to ensure that planning operations are efficient and comprehensive for faster project kickoffs and better outcomes.

Code Enforcment

Multiple Code Violation Tracker

  • Centralize violation management

  • Enhance property oversight

  • Reduce recurrence with pattern analysis

Automatic Notice Generation

  • Automate notice creation

  • Consolidate documentation

  • Easy access to historical data

Centralized Case Management

  • Streamline legal preparations

  • Easy access to notices, evidence, and relevant documents for court proceedings

GIS Mapping of Cases

  • Strategic enforcement and planning

  • Identify violation hotspots

  • Gain more insight with heat maps

Code Violation Library

  • Accelerate violation reporting

  • Minimize errors

  • Boost inspector efficiency with a curated list of common violations

Initial and Follow-Up Inspections

  • Enhance inspection management

  • Integrated dashboard

  • Schedule follow-up inspections

Compliance and Violation Reporting

  • Comprehensive view of open cases

  • Forecast future case volumes for resource planning

Multimedia Evidence Collection

  • Comprehensive violation documentation

  • Track photo and video evidence

  • Strengthen case integrity for legal proceedings

Streamline city code violation management and enhance compliance with advanced tracking and automated notifications. Proactively manage violations with detailed oversight to respond faster and improve municipal code enforcement.

Analytics & Reporting

Flexible Search

  • Create detailed reports

  • Uncover insights with a comprehensive view of related actions across permits, planning, business licenses, and more

Bookmarked Reports

  • Easy access to essential reports

  • Regenerate and distribute regular reports

Automated Report Distribution

  • Keep teams informed and aligned

  • Enhance collaboration

Search Filtering

  • Declutter your searches

  • Refine queries for more relevant results

Search Results Export

  • Shara data across departments or third parties

  • Custom results formatting

  • Offline reviews regardless of system access

Search Inside Documents

  • Enable text recognition within documents

  • Easy to locate and leverage data

  • Enrich data utility and accessibility

Enhance transparency and operational efficiency for city departments with advanced reporting and analytics. Make informed city management decisions faster. Flexible search tools and streamlined report generation gives you immediate access to accurate data.

Business Licensing

One-Click Renewals

  • Dramatically simplify renewals

  • Reduce errors and ensure compliance with less manual data entry

  • Easy, convenient license renewal

Cloud-Hosted Web Portal

  • Remote access for city staff

  • Secure and reliable platform with excellent software performance

Gross Receipts Fee Adjustments

Self-Serve Online License Renewal

  • Improve service quality

  • Lighten staff workload

  • Flexible, 24/7 online license renewals so your customers can focus on business growth

Enhanced Inter-Departmental Communication

  • Accelerate the business setup process with faster approvals and fewer in-person visits

  • Increase transparency

  • Automate notifications

  • Enhance accuracy and efficiency

  • Automate fee calculations and adjustments

  • Fair and transparent fee adjustments mechanism, allowing for updates to gross receipts information

Make it easier to apply for and renew business licenses by automating the flow of approvals. Encourage business growth and regulatory compliance with user-friendly online tools that reduce manual processing and improve efficiency.

Public Works

Online Citizen Portal

  • Easy, flexible access for permit applications and service requests

  • Online tracking and payments

  • Reduce foot traffic and inbound calls

Centralized Service
Request Processing

  • Streamline request intake and management

  • Fast response and resolution times

  • Anonymous reporting options

Automatic Email Notification System

  • Enhance internal communication

  • Inform staff of new requests

  • Reduce delays with timely updates

Automated Permit Application Tracking and Processing

  • Optimize the permit application process

  • Eliminate redundant data entry

  • Enhance service efficiency for all stakeholders

Automatic Fee Calculation and
Online Payment

  • Accurate, efficient fee processing

  • Adapt to various fee schedules

  • Simplify the payment process

Synchronized Module and Portal

  • Real-time public interaction

  • Accurate data exchange and coordination

  • Track work orders to improve communication with city officials

Field Recording of Work Order Progress

  • Enhance public trust and satisfaction

  • Timely and accurate updates on service requests

  • Reduce paperwork

  • Boost field staff efficiency

Manage construction and non-construction related permits and service requests. Tailored for public works departments, this solution enhances service delivery and speeds response time by providing an integrated, online platform for citizens and city staff.

Hazardous Waste

Electronic Synchronization
with CUPA

  • Guaranteed access to the latest facility, program, and Hazmat inventory information

  • Streamline compliance monitoring

  • Unified platform for reporting

  • Data consistency across regulatory frameworks

Customized Inspection Forms

for CUPA Compliance

  • Optimize the inspection process

  • Tailored forms ensure comprehensive evaluation and adherence to CUPA standards without overlooking potential violations

Inspection Module for
Program Elements

  • Automate inspection tracking

  • Better workload management

  • Detailed inspection reports

  • Timely inspections for continuous compliance and regulatory integrity

Electronic Upload of

CME Data to CERS

  • Enhance reporting accuracy

  • Automate CME data uploads to the California Environmental Reporting System (CERS)

  • Meet regulatory requirements more efficiently

Synchronization of Violation
Library with CUPA

  • Maintain an up-to-date violation library

  • Eliminate manual updates

  • Provide inspectors with immediate access to current information

  • Enhance enforcement activities

Ensure community safety and environmental protection with efficient data management and inspection capabilities. Streamline regulatory compliance and documentation.

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