Case Study: City of Burbank Drives City Revenue & Civic Engagement

Challenge

During the pandemic, the City of Burbank needed to provide high-quality service to customers even as government buildings closed.

Solution

The City integrated EdgeSoft’s secure, cloud-based platform across core service areas, including permitting, planning, code enforcement, public works, business licensing, taxes, parking, and service requests.

“EdgeSoft helped us strengthen civic engagement by delivering consistent, reliable access to city services without disruption when residents needed it most.” — Justin Hess, City Manager

With EdgeSoft’s no-touch permitting and licensing in place, residents could easily complete transactions online at any time, from anywhere. This self-service model allowed the City to provide residents with uninterrupted access to services while continuing to collect revenue.

In an era when many cities claim digital accessibility, the pandemic proved that the City of Burbank has built a resilient digital framework that puts people first.

Results

$22 Million

From 2020 through 2025, the City of Burbank collected nearly $23 million in online revenue.

Image courtesy Wikimedia