Challenge During the pandemic, the City of Burbank needed to provide high-quality service to customers even as government buildings closed. Solution The City integrated EdgeSoft’s secure, cloud-based platform across core service areas, including permitting, planning, code enforcement, public works, business licensing, taxes, parking, and service requests. “EdgeSoft helped us strengthen civic engagement by delivering consistent, reliable access to city services without disrupt

Case Study | Burbank, California POPULATION: 103,695 (2018) CLIENT SINCE: 2005 PRODUCT USED: ePALS™ (enterprise Permitting and Licensing System) PROFILE   Burbank is a city in the southeastern end of the San Fernando Valley in Los Angeles County, California. Located 12 miles northwest of Downtown Los Angeles, Burbank is well known for being home to Walt Disney Studios and Warner Bros. Studios, as well as having the largest IKEA in the United States. Challenge Burbank needed a